Meet the team at INTO University of East Anglia

It’s a big decision to go to university and as the time draws closer, reality starts to sink in. You’re actually going, and you might be travelling around the world to get there.

You might be asking yourself, “Will I make any friends?” or “Who can I speak to?”. At INTO University of East Anglia, there are dedicated members of staff to make you feel welcome and introduce you to your new home.

Read on to meet a few of the people you can expect to see in your first few of days at INTO. You might even find some conversation starters in here! 

Simon Duckworth, Head of Student Services


“I’m responsible for your student experience at INTO UEA to ensure that you have a fantastic time while studying with us. We can offer you advice and support with your welfare, visa issues or applications, INTO course admissions, and accommodation. We advise you if you have a problem, no matter how big or small. We’re always glad to take any feedback on how we can improve, too!

Kelly Moates (left), Front of House and Accommodation Co-ordinator and Amy Shortland (right), Student Services Receptionist

“Hello, my name’s Kelly and I’m responsible for accommodation, campus cards, IT accounts, general reception, enquiries and post. As a team, Amy and I will be the first point of contact for you from the moment you walk into the building. We’ll be here to talk you through your accommodation pack, give a guide to the city centre and UEA campus, and ensure your time here is comfortable and you feel at home. We’ll help you set up your IT account, so you’ll be on the Wi-Fi straight away, and we’ll also collect your post and deliver it to your room. Let us know if you have any questions.”

Neil Bullett, International Student Welfare Officer


“I’m responsible for the wellbeing of all INTO students. I’ll offer you a variety of social activities, including trips around the UK, sporting opportunities and various other events to enrich the student experience. I’ll also ensure everyone’s wellbeing is looked after. You may experience homesickness, exam stress, cultural difficulties and general ‘life’ problems – it’s my role to support you. I graduated with an undergraduate degree in Education from UEA and then went on to complete my postgraduate studies in International Student Support and Advice Giving at the University of Nottingham. I’m passionate about giving you the same support you’d expect as a UK student. We have an ‘open door’ policy, so please drop in if you have any questions.”

Becky Curtis, Social and Welfare OfficerBecky_Curtis_INTO_UEA_meet_the_team

“I’m here to help you with all aspects of your life outside of the classroom. I love talking to people and I’m happy to answer any questions you have – big or small! I understand how daunting it can be to arrive in a new place, so I’ll try to help as much as I can to help you feel at ease. It’s really important to enjoy your time in Norwich and also explore the UK – I love to travel and enjoy these experiences with you. Being from Norwich, I’m able to recommend lots of places to shop, eat, drink and take part in local activities.”

Leila Lynch, Social and Welfare Officer

“Hi, I’m Leila. Neil, Becky and I will run tours, a welcome tea party, BBQs and other events to help you make new friends. You’ll meet lots of existing students who will help with your bags and show you around. We’re here to help you with everything from setting up a SIM card for your phone, to medical appointment bookings and just about anything else you can think of! Trips we’ll offer you include London, York, Cambridge and the local area, too! A typical day for us might involve eating breakfast with you, watering the INTO garden at lunchtime (we’re growing vegetables to sell for INTO Giving) and spending the evening on a trip into Norwich. We look forward to getting to know you!”

Stephanie Jiang, Chinese Language Support Officer


“I help all of our Chinese speaking students in the INTO Centre upon their arrival. Throughout the academic year, I’ll monitor your attendance, track your progression and offer assistance whenever you have any questions about your study and life in the UK in general. I can guide you to the right staff in the Centre and also communicate with your agent and family, if necessary. I’m also involved in Chinese students’ social and welfare issues. All of our international students are on an unforgettable journey in their lives and I want to do my best to make sure they have a great head-start with INTO. I can be reached at reception, via email or WeChat: Stephanie_INTO.”

David Rickenback, Marketing and Communications Assistant


“When you arrive in the Centre, I’ll be here to answer any questions you may have. I manage INTO UEA’s social media, produce posters, videos and presentations, and take pictures of students and the Centre. I’m always here to help students. If you have a story you want to tell, a beautiful picture you want to share, or you want to talk about Norwich, I can help you write a blog post for the INTO Study Blog. Please come over to say hi and have a chat with me – I’ll be in classes, at social events and around the Centre capturing the moments that make your stay special.”

Bob Parsons, Visa Compliance Lead


“I’m here to support you with any questions or concerns you may have. I can help you with opening a bank account, registering your visa with the police, questions about your visa, finding part-time work and volunteering opportunities, and generally help you to settle into your new life in the UK.”

Helena Martin, Student Placement Officer


“I’m here to support you in applying to different universities if you’re unable to progress to the University of East Anglia. I’ll work with you to find the best university and course for your needs and level. I run workshops, assist with and run application sessions for students, and can meet you on an individual basis to discuss university applications. I collaborate with your Programme Manager and the UEA Progressions Team to find the best university choices for you.”

Charlotte Richardson and Graham Wise, International Progression Officers


“Our role is to support INTO UEA students from the day they begin their programme until they progress to the university. We work closely with our colleagues at the University of East Anglia to produce a varied calendar of exciting engagement events, including one-to-one counselling sessions, school visits, and application workshops to ensure your smooth progression to UEA. We’ll help you every step of your progression journey, from selecting the right course for you and writing a personal statement, to applying for courses and onwards.”

Discover what it’s like learning outside of the classroom with Amyson, when she went on a three-day field trip to Suffolk; or find out about #INTOAlumni Samuel and what led him to have his own pharmaceutical company.

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